bcaji's Privacy Policy
Protecting your personal information is our top priority. Read this policy to learn in detail how bcaji collects, uses, and stores your data.
1 Introduction & Applicability
bcaji ("we", "our", "platform") is a trusted online betting and casino platform in Bangladesh. We take the privacy of our users very seriously. This Privacy Policy ("Policy") describes what information we collect when you use bcaji's website, services, or related features, how that information is used, with whom it is shared, and how your information is kept secure.
By using bcaji's services, you are considered to have agreed to the terms of this Policy. If you disagree with any part of this Policy, please refrain from using our services. This Policy may be updated at any time, and continued use of the services after any changes will be considered acceptance of the updated Policy.
2 Information We Collect
bcaji may collect your information in various ways. A detailed description of that information is provided below:
2.1 Information You Provide Directly
Information you provide when you register, log in, or contact us on our platform:
- Full name and date of birth
- Mobile number and email address
- National ID or related documents for identity verification
- Payment information (bKash, Nagad, Rocket account numbers)
- Details of communications with customer support
2.2 Automatically Collected Information
When you use the bcaji website, the following information may be collected automatically:
- IP address and device type
- Browser type and operating system
- Time of entry and exit from the website and pages visited
- Information collected through cookies and similar tracking technologies
- User activity logs and session data
2.3 Transaction-Related Information
Records of your deposits, withdrawals, and betting activity are stored. This includes transaction amounts, dates, methods, and associated payment reference numbers.
3 Use of Information & Purpose
We use the information we collect only for lawful and defined purposes. The main reasons we use your information are:
Account Management
Information is used to create, manage, verify, and secure your account.
Service Quality Improvement
bcaji's services and platform are improved by analyzing user experience.
Financial Transaction Processing
Payment information is used to correctly complete deposit and withdrawal transactions via bKash, Nagad, and Rocket.
Fraud Prevention
Suspicious activity is identified to prevent fraud and maintain platform security.
Customer Support
Information is used to resolve your questions and issues through 24/7 live chat and email.
Legal Compliance
Necessary information is retained and used to comply with applicable laws and regulations.
4 Sharing & Disclosure of Information
bcaji never sells your personal information to third parties. However, sharing information may be necessary in certain circumstances:
4.1 With Service Providers
The minimum necessary information may be shared with trusted third-party service providers for payment processing, identity verification, and technical support. These providers operate under strict confidentiality agreements.
4.2 Legal Requirements
If disclosure of information is required by law, court order, or demand from a competent authority, bcaji will comply with that legal obligation.
4.3 Business Transfers
User information may be transferred in the event of a business merger, acquisition, or asset transfer. If such an event occurs, we will notify you in advance.
5 Cookies & Tracking Technologies
The bcaji website uses cookies and similar tracking technologies. These improve your browsing experience and ensure the platform functions correctly.
Essential Cookies
These are necessary for the core functionality of the website. These cookies are used to maintain your login session and ensure security.
Analytical Cookies
These cookies are used to analyze which pages of the website users visit most. This allows us to continuously improve our service quality.
Cookie Controls
You can block or delete cookies by changing your browser settings. However, disabling certain essential cookies may cause some website features to not work properly.
6 Data Protection & Security
bcaji has adopted industry-standard security measures to protect your information. The key components of our security framework are:
- All data transmission is secured through SSL (Secure Socket Layer) encryption.
- Sensitive information is stored in encrypted form, not as plain text.
- Unauthorized access is prevented through identity verification processes.
- Regular security audits and vulnerability assessments are conducted.
- Access to data is restricted to authorized personnel only.
- Automated systems are in place to monitor suspicious activity.
7 Data Retention & Deletion
We retain your information for as long as it is necessary to fulfill the purpose for which it was collected, or as required to meet legal obligations.
Active Accounts
While your account is active, your profile information, transaction history, and related records are retained. This information is used to ensure the quality of your service.
After Account Closure
Even after an account is closed, certain information (particularly financial transaction records) may be retained for a specified period for legal and regulatory reasons. This retention period is determined by applicable law.
Data Deletion Requests
You may request deletion of your personal information. However, due to legal obligations or ongoing investigations, some information may not be immediately deletable. For such requests, please contact [email protected].
8 User Rights
You have certain important rights regarding your personal information. bcaji respects these rights and is committed to responding within a reasonable time.
Access
You may request to view the personal information we hold about you.
Right to Rectification
You have the right to request correction of any inaccuracies in your information.
Right to Deletion
In certain circumstances, you may request deletion of your personal information.
Objection to Processing
In certain cases, you have the right to object to the processing of your information.
Right to Portability
The right to request your information in a standard format applies in certain circumstances.
Withdrawal of Consent
For information processed on the basis of consent, you may withdraw your consent at any time.
9 Protection of Minors
bcaji strictly ensures that this platform is for users aged 21 or older only. We do not knowingly collect information from minors. If we become aware that a minor's information has been inadvertently collected, we will immediately delete that information and close the associated account.
Parents and guardians are requested that if your child or dependent has registered on the bcaji platform, please contact [email protected] immediately.
10 Third-Party Services & Liability
The bcaji platform uses software from various game providers including Pragmatic Play, Evolution Gaming, and Spribe. These third-party service providers are governed by their own privacy policies. bcaji is not responsible for their data practices.
Payment services (bKash, Nagad, Rocket) follow their own privacy policies and security protocols. For payment transactions, we recommend reading the privacy policy of the relevant service.
11 Policy Changes & Updates
bcaji may change or update this Privacy Policy from time to time. For significant changes, we will post a notice on the platform or attempt to notify you through your registered contact method. If you continue to use the services after a policy change, your consent to the updated policy will be assumed.
We recommend that you visit this page regularly to stay informed about the latest version of the Policy.
12 Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, please do not hesitate to contact us. Our support team provides assistance in both Bengali and English.
bcaji Privacy Support
We are ready to help with any matter related to the protection of your information.
24/7 Live Chat (in Bengali and English)